Coach Terms | Insider Match

These Coach Terms and Independent Contractor Agreement apply when you apply to join, onboard with or provide coaching through Insider Match Limited.

Please read them carefully. They form a legally binding agreement between you and Insider Match Limited when you accept them during onboarding, provide availability for bookings, accept a confirmed booking or deliver a session, whichever happens first.

1. Who we are

Insider Match Limited is a company registered in England and Wales.

Company number: 16927765

Registered office: recorded on the Companies House public register

Email: contact@insider-match.com

Insider Match operates online only and does not receive general post at its registered office. Please send all notices and correspondence to us by email.

Insider Match operates an online career coaching service. Candidates contract with and pay Insider Match. Insider Match arranges for an approved independent coach to deliver the booked service.

2. Eligibility and UK based launch

To apply and remain active as a coach, you must:

Be at least 18 years old
Be based in the United Kingdom and provide sessions from the United Kingdom, unless Insider Match agrees otherwise in writing
Have the right to provide self employed services in the United Kingdom
Have relevant and sufficiently recent professional experience in the roles or areas you coach
Provide accurate and complete information about your identity, employment, role, experience and qualifications
Complete the verification and onboarding steps reasonably required by Insider Match
Use your own suitable device, internet connection, accounts and working environment

You must tell Insider Match promptly if any eligibility information changes.

Insider Match may approve or decline an application. Approval is not guaranteed and does not create a right to receive bookings.

3. Independent contractor status

You provide services to Insider Match as a self employed independent contractor under a contract for services.

You are not an employee, worker, agent, partner, franchisee or representative of Insider Match. You are not entitled to holiday pay, sick pay, pension contributions, minimum hours, redundancy pay or other employment benefits from Insider Match.

You are responsible for:

Registering as self employed or using another lawful trading structure where required
Keeping appropriate tax and business records
Reporting and paying your own Income Tax, National Insurance, VAT and other taxes or contributions
Maintaining any permission, registration or insurance legally required for your activities
Your own equipment, internet, working location and ordinary business expenses

You have no authority to bind Insider Match, enter into a contract on its behalf, vary a candidate's booking, promise a refund, make a public statement for Insider Match or incur expenditure in its name.

You remain free to work for your employer, other clients or other platforms, subject to your own legal and contractual obligations. Insider Match does not guarantee any volume, frequency or value of work, and you are not required to offer a minimum number of working hours.

You choose whether to provide future availability. Once a candidate has booked and paid for a slot that you made available, you must honour the confirmed booking unless Insider Match approves a change or an emergency genuinely prevents delivery.

The parties intend this relationship to operate as genuine self employment. The practical working arrangements must remain consistent with that intention.

4. Your employer and other professional obligations

You are personally responsible for checking whether coaching is permitted under your employment contract, staff handbook, regulatory obligations, professional rules, confidentiality duties and any outside business or conflict policy that applies to you.

Before becoming active, and whenever your circumstances change, you must obtain any permission or approval that you are required to obtain.

Unless your employer has expressly authorised it, you must not:

Coach during your employer's paid working time
Use an employer device, email address, software licence, account, meeting tool, storage system or other resource
Use your employer's logo or present yourself as speaking for your employer
Upload, copy, quote or distribute internal employer or client materials
Share confidential information, restricted interview questions, live assessment content, client information or non-public hiring information
Imply that your employer sponsors, endorses or is connected with Insider Match

You provide coaching solely in your personal capacity. A public reference to your current firm is background information only and does not create any connection between that firm and Insider Match.

You must notify Insider Match immediately if an employer, regulator or professional body objects to your participation or begins an investigation relating to it.

5. Verification, changes and reverification

Insider Match may privately verify your:

Identity
Current employer
Current role
Broad department, function or team
Professional level
Relevant experience or qualifications

Verification methods may include a work email confirmation, professional profile review, video identity check, redacted document or another reasonable method.

You must provide genuine, current and unaltered information. You must not submit misleading evidence or conceal a relevant change.

You must notify Insider Match immediately if your employer, role, department, professional level, location, right to coach or other material information changes.

Insider Match may request reverification at any time and will normally reverify active coaches at least every six months. We may pause your profile or future bookings while reverification is outstanding.

Verification reduces identity and employment risk but does not amount to an endorsement or guarantee of coaching quality.

6. Coach profile, alias and public information

Coaches are anonymous by default and normally appear under an Insider Match alias.

Subject to your written approval, a public profile may display:

Your alias
Current firm
Current role
Broad department, function or team
Professional level
Approved headline, biography, candidate fit and coaching areas
Services and candidate prices
Verification month
Aggregated ratings or completed session information once Insider Match considers that there is a sufficient and reliable sample

Insider Match will not normally publish your:

Legal name
Photograph
Work email address
Personal email address or phone number
LinkedIn or other professional profile link
Verification evidence or verification method
Narrow sub team
Office location
Exact tenure at an employer
Client information
Private availability patterns or payout information

Nothing will be published before you have had an opportunity to review and approve the proposed profile wording. You grant Insider Match permission to display and promote the approved profile while you remain active.

You must review profile information carefully and promptly request corrections. Insider Match may edit, pause or remove a profile where information is inaccurate, outdated, misleading, legally risky or inconsistent with the service.

You must not reveal your legal identity to a candidate where doing so would breach your own obligations or undermine the agreed anonymity arrangement.

7. Service standards

Insider Match currently offers three services. The booking confirmation identifies the service that you must deliver.

7.1 CV Strategy

CV Strategy is a 50 minute live session focused on improving the candidate's CV for a specific target role.

Reasonable preparation normally includes reviewing the CV and job description, identifying priority issues and selecting examples to improve. The expected preparation time is normally 15 to 20 minutes.

The required written follow up is bullet feedback and priority improvements. It does not include a formal scorecard or readiness rating. Expected post-session work is normally 5 to 10 minutes.

7.2 Interview Coaching

Interview Coaching is a 55 minute live coaching session using guided practice and real time feedback.

Reasonable preparation normally includes reviewing the intake information, identifying likely weaknesses and planning the practice focus. The expected preparation time is normally 15 to 20 minutes.

The required written follow up is a strengths and gaps summary and a practice plan. It does not include rubric scoring or a formal readiness rating. Expected post-session work is normally 5 to 10 minutes.

7.3 Mock Interview

Mock Interview is a 55 minute simulated interview and structured assessment.

Reasonable preparation normally includes reviewing the target role and candidate materials, selecting appropriate questions and preparing the scoring rubric. The expected preparation time is normally 15 to 20 minutes.

The required written follow up is a formal scorecard, the top three urgent improvements, a readiness signal and practice tasks. Expected post-session work is normally 10 to 15 minutes.

Mock Interview is the only service that includes formal scoring and a readiness signal.

7.4 General delivery standard

For every booked service, you must:

Review all reasonably available preparation information before the session
Join on time and remain available for the full booked duration
Deliver the correct service and follow the relevant service framework
Exercise your own professional judgement within the service description
Give honest, constructive, role relevant and respectful feedback
Avoid discriminatory, humiliating, misleading or reckless statements
Make reasonable adjustments communicated by Insider Match where practicable
Submit the required written deliverable through the approved process within 24 hours
Complete any session confirmation or issue report requested by Insider Match

Preparation and written follow up are included in the fixed payout and are not separately chargeable to Insider Match or the candidate.

Insider Match may conduct proportionate quality spot checks.

8. No referrals, hiring influence or confidential information

Insider Match is a coaching service only. It is not a referral marketplace, recruitment agency or route to hiring influence.

You must not, during or as a result of your Insider Match relationship:

Offer, sell, promise, imply, arrange or facilitate a referral or internal introduction
Suggest that paying for coaching improves the candidate's chance of receiving a referral
Contact a hiring manager or recruiter on the candidate's behalf
Use or offer influence over an application, assessment or hiring decision
Guarantee an interview, assessment centre, offer, promotion or other outcome
Share confidential employer, client, colleague or candidate information
Share internal documents, restricted interview questions, non-public assessment materials or live recruitment content
Represent that you are delivering coaching for or on behalf of your employer

This rule applies whether or not you propose to charge an additional fee and continues after your coaching relationship with Insider Match ends in relation to candidates introduced through Insider Match.

You must immediately disclose a potential conflict where you know the candidate, are involved in their recruitment or assessment, work in a directly connected team, have a client conflict, or cannot coach independently. Insider Match may reassign or cancel the booking.

9. Candidate contact and non-circumvention

Candidate personal data and contact details may be used only to prepare for, deliver and reasonably follow up on the booked service through the approved process.

You must not:

Contact a candidate outside the approved process unless Insider Match has authorised it
Invite or encourage a candidate to move communication, payment or coaching outside Insider Match
Accept a separate payment, gift, commission or benefit from a candidate
Use information obtained through Insider Match to market another service
Solicit or enter into a private paid coaching arrangement with a candidate introduced through Insider Match during your relationship with Insider Match or for 12 months after your most recent Insider Match session with that candidate
Share your personal contact details for the purpose of bypassing Insider Match

Nothing in this section prevents ordinary professional contact that arises independently and is unrelated to the Insider Match introduction, but you must be able to demonstrate that it was genuinely independent if reasonably asked.

10. Availability and booking management

During onboarding, you will provide either:

A recurring availability pattern, such as specified evenings or weekends, or
Specific dates and times that you are willing to offer

Insider Match owns and manages the Cal.com account, event types and candidate booking flow. Coaches are not Cal.com users.

Insider Match may create a dedicated Google Calendar or other booking calendar for your sessions. Under the MVP arrangement, this calendar may be shared with you on a view only basis. You must provide availability and changes to Insider Match through the method we specify.

You may change or pause future unbooked availability. You should notify Insider Match promptly and, where reasonably possible, at least seven days before an unbooked slot becomes unavailable.

There is no obligation to maintain minimum working hours. To remain shown as actively bookable, you should ordinarily provide enough availability for at least three bookable sessions within the next 14 days. If you provide less, Insider Match may show your profile as temporarily unavailable rather than remove it.

You must not create, amend, cancel or reschedule a candidate booking directly with the candidate.

Once a booking is confirmed, you must keep the agreed time available and monitor the calendar invitation and session information.

11. Coach cancellation, rescheduling and lateness

If you need to cancel or move a confirmed session, contact Insider Match immediately. Every coach requested change requires Insider Match approval and must be managed by Insider Match.

You should give at least 24 hours' notice wherever reasonably possible. There is no fixed entitlement to a particular number of coach reschedules.

Illness, emergencies and unavoidable employer commitments will be considered reasonably and individually. However, repeated, late or avoidable changes may result in:

Informal feedback
A formal warning
Reduced or paused future availability
Temporary profile suspension
Termination of the coach relationship

If you cancel, do not attend or cannot deliver the service for a reason attributable to you, no payout is normally due for that booking.

You must join on time. If you are more than 15 minutes late, the candidate may choose to end the booking and receive a priority rebook or refund. If the candidate agrees to continue, you should provide the full booked duration where reasonably possible.

A session may be treated as materially shortened where, for reasons attributable to you, less than 40 minutes of CV Strategy or less than 45 minutes of Interview Coaching or Mock Interview is delivered.

You must not send another person to deliver a session. You may suggest another active Insider Match coach to us, but Insider Match decides whether to offer an alternative to the candidate.

12. Candidate cancellation, lateness and non-attendance

Candidates are normally entitled to a full refund or a free reschedule when the applicable request is made more than 24 hours before the session, subject to the Candidate Terms and Cancellation, Rescheduling and Refund Policy.

If a candidate cancels more than 24 hours before the session, no coach payout is normally due. You should not undertake material preparation more than 24 hours before a session unless Insider Match has asked you to do so.

If a candidate cancels within 24 hours, does not attend or has not joined within 10 minutes after the scheduled start time, the coach normally receives the full fixed payout provided that the coach:

Was ready and able to deliver the session
Remained available for the required waiting period
Completed any reasonable preparation due before the cancellation
Promptly confirmed the cancellation or non-attendance through the approved process

No candidate-facing deliverable is required where no substantive session took place.

A discretionary goodwill refund given by Insider Match does not by itself remove an otherwise eligible coach payout. However, a payout may be withheld or reduced where a refund is legally required, the booking was fraudulent or unauthorised, the cancellation arose from the coach's conduct, or the coach had not met the applicable preparation or availability requirements.

If the candidate joins late, the session normally ends at the original end time. Time lost because of candidate lateness does not reduce an otherwise eligible coach payout.

13. Fixed payouts, payment and taxes

Your fixed payout for each service is stated in your written onboarding confirmation, coach payout schedule or another written notice from Insider Match.

The fixed payout is an agreed amount, not a calculation of an exact percentage of the candidate price. Any reference to approximately 70 percent is an estimate of the commercial model only and does not create a right to a particular percentage, margin or share of revenue.

Insider Match may change payout amounts for future bookings by giving reasonable written notice. A change will not reduce the fixed payout for a booking already confirmed before the change takes effect.

Ordinary candidate discounts, promotions and payment processing fees do not reduce the agreed fixed payout unless you separately agree to participate in a specific promotion in writing.

13.1 Payout eligibility

Payouts are normally processed weekly.

A completed session becomes payout eligible when:

The session has been delivered or qualifies under the late cancellation or non-attendance rule
At least 48 hours have passed since the scheduled session end time
The required written deliverable has been submitted within 24 hours, where a deliverable is required
No active complaint, refund, chargeback or fraud review is open
You have provided accurate payout and tax information

Payment is made to the approved bank or payment account that you provide. You are responsible for keeping those details accurate.

13.2 Refunds, disputes and adjustments

A fully refunded session caused by coach non-delivery or a serious quality failure is not payout eligible.

A partial refund arising from the coach's delivery normally reduces the payout proportionately.

Insider Match may temporarily delay or withhold a payout while it investigates whether a session occurred, whether the required service and deliverable were supplied, whether a payment is subject to chargeback, or whether fraud or misconduct occurred.

If an adjustment arises after payment, Insider Match may deduct the relevant amount from a future payout or request repayment. We will act reasonably and explain any material adjustment.

13.3 VAT and other taxes

You are responsible for your own tax position.

Unless Insider Match expressly agrees otherwise in writing, every fixed payout is inclusive of any VAT, sales tax or similar tax that you are required to charge or account for.

If you are not VAT registered, you must not charge VAT or issue a VAT invoice.

If you become VAT registered or your tax status changes, you must notify Insider Match promptly, provide your valid registration details and issue any legally compliant invoice or other document that we reasonably require. Your VAT registration does not increase an already agreed VAT inclusive fixed payout unless Insider Match agrees otherwise in writing for future bookings.

14. Digital platform and tax reporting information

Insider Match may be required to collect, verify, retain and report information about coaches and payouts under digital platform reporting, tax, accounting or anti-fraud rules.

You must provide accurate information reasonably requested for those purposes, which may include:

Legal name
Residential or business address
Date of birth
Tax residence
National Insurance number, Unique Taxpayer Reference or another tax identification number where required
VAT registration information
Bank or payout account information
Amounts paid, fees, refunds and number of services supplied

You must keep this information current and respond within the reasonable period stated in our request.

Where legally required, Insider Match may report your identifying and payout information to HM Revenue and Customs or another competent authority and may provide you with a copy or summary of the reported information.

Reporting does not mean that Insider Match has calculated, deducted or paid your personal tax. You remain responsible for obtaining your own tax advice and meeting your obligations.

If you do not provide legally required information, Insider Match may withhold payouts, pause bookings or end the relationship to the extent reasonably necessary to comply with law.

15. Candidate data and data processing obligations

For candidate personal data that you receive through Insider Match, Insider Match determines the purpose of the processing and you must act only on Insider Match's documented instructions. This section forms the data processing terms between you and Insider Match.

15.1 Processing details

The subject matter is the preparation, delivery, administration and reasonable follow up of Insider Match coaching services.

The processing lasts for the coach relationship and, for each candidate, only for the period reasonably needed to deliver the relevant session, submit the deliverable and deal with any authorised follow up.

The processing may include accessing, viewing, organising, analysing, making limited manual notes, discussing, producing a candidate-facing deliverable and, where section 16 applies, using the approved Google Meet Gemini assisted notes feature.

Candidate data may include names, email or meeting identifiers, career history, education, CVs, job descriptions, application stage, target roles, preparation answers, session concerns, feedback and complaint information.

The people concerned are candidates and, where information is included in submitted documents, other individuals mentioned by candidates.

15.2 Your data obligations

You must:

Process candidate data only to prepare for, deliver and reasonably follow up on the assigned Insider Match service
Follow the Privacy Policy, Coach Handbook and any documented security or deletion instruction
Keep the data confidential and limit access to yourself
Use strong passwords, device locking and reasonable security updates
Avoid downloading candidate files where secure access through an approved link is available
Store any unavoidable temporary copy only on a secure personal device or system approved by Insider Match
Keep manual notes minimal, factual and relevant
Correct or flag inaccurate information when you become aware of it
Assist Insider Match reasonably with access, correction, deletion, objection or other data rights requests
Assist with complaints, risk assessments, regulatory enquiries and data protection impact assessments where relevant
Allow Insider Match to request reasonable evidence of compliance

You must not:

Use candidate data for your own marketing, recruitment, research, portfolio, case study or unrelated purpose
Add candidate information to an employer system, personal contact list or private customer database
Share candidate data with another person
Appoint a subprocessor, assistant or subcontractor
Upload candidate data to an unapproved cloud service, generative AI system or automated analysis tool
Transfer candidate data outside approved Insider Match systems or outside the United Kingdom without written approval
Keep local copies longer than necessary

Any local candidate files and temporary manual notes must normally be securely deleted within seven days after the written deliverable is submitted, unless Insider Match instructs you to preserve specific material for an active complaint or legal issue. Raw Gemini assisted notes are governed by the separate access and retention rules in section 16.

When your coach relationship ends, you must immediately stop accessing candidate systems and delete or return all candidate data and Insider Match confidential information, except where law requires retention.

15.3 Data incidents

You must notify Insider Match immediately and no later than 24 hours after becoming aware of any actual or suspected:

Loss of candidate information
Unauthorised access, disclosure or use
Mis-sent email or attachment
Lost or compromised device or account
Malware, phishing or password compromise
Breach of the restrictions in this section

You must preserve relevant evidence, follow reasonable containment instructions and not contact the candidate, regulator or media about the incident unless Insider Match instructs you or the law requires it.

16. Optional Google Meet Gemini assisted notes

Insider Match may make Google Meet's Take notes with Gemini feature available for an individual coaching session. This feature processes spoken content during the meeting and generates an AI produced summary document in the Insider Match Google Workspace environment.

The feature is optional. Acceptance of these Terms does not itself amount to consent to use it.

16.1 Approved tool and co-host access

Only the Google Meet Take notes with Gemini feature provided through the meeting organised by Insider Match is approved.

Insider Match may add you as a Google Meet co-host so that you can start and stop the feature and access the resulting notes for the authorised purposes in this section. Co-host status is granted only for delivery and administration of the booked session. It does not authorise you to change recipients, sharing permissions, recording settings or other meeting controls except where reasonably necessary for safety or where Insider Match has instructed you to do so.

The feature must not be configured to start automatically. You must not activate Google Meet recording or transcription.

You must not use any personal, employer-provided or independently selected recording, transcription, meeting bot or AI note-taking tool for an Insider Match session.

16.2 Consent before activation

You must not start Gemini assisted notes until:

The candidate has received a clear explanation that spoken content will be processed to generate AI assisted written notes
The candidate has given a clear affirmative response immediately before activation
You have also confirmed that you consent to the feature being used for that session
You have confirmed that either participant may refuse or ask for the feature to stop without affecting the underlying coaching service

A preference indicated before the session is not final permission. Silence, remaining in the meeting or failing to object is not consent.

You must record whether consent was given, together with the session identifier and approximate time, through the approved session confirmation process. You must not make a recording merely to evidence consent.

Google's in-meeting notification or consent screen supports, but does not replace, the Insider Match consent process.

16.3 Refusal and withdrawal

If either participant does not consent, you must not activate the feature. The session must continue without AI assisted notes and without any reduction in service quality, duration or payout.

If either participant withdraws consent or asks for note taking to stop, you must stop the feature promptly.

Stopping the feature may not automatically remove notes already generated. You must notify Insider Match promptly if a participant requests deletion or raises a concern about notes already created.

16.4 Permitted purposes and use

You may use Gemini assisted notes only to:

Support accurate delivery of the required candidate follow up
Reduce the need for extensive manual note taking during the session
Confirm the main feedback, actions and practice priorities discussed
Assist Insider Match with an authorised complaint, refund or service quality review

You must not use the notes for your own marketing, recruitment, portfolio, research, case studies, AI training, employment activity or any unrelated purpose.

Candidates normally receive the human reviewed, service specific deliverable rather than the raw Gemini notes document. You must not send or share the raw notes with the candidate or another person unless Insider Match instructs you to do so.

16.5 Sensitive and confidential information

You must not encourage a candidate to disclose unnecessary sensitive personal data, confidential employer information or another person's personal data while the feature is active.

Where you expect a discussion to involve material health, disability, criminal, immigration or other highly sensitive information, or where such a discussion begins unexpectedly, you should pause or stop AI note taking unless Insider Match has confirmed that the required consent and safeguards are in place.

The feature must never be used to capture confidential employer or client material, restricted interview content or information that the candidate or coach is not entitled to share.

16.6 Accuracy and human review

Gemini assisted notes may be incomplete, inaccurate or attribute a statement to the wrong person.

You must review the relevant notes against your own recollection before relying on them. You remain responsible for the accuracy, professionalism and quality of the candidate facing deliverable.

You must not present raw AI output as a definitive transcript, formal assessment or complete record of the session.

16.7 Access, storage and deletion

Insider Match will normally configure note sharing so that access is limited to the meeting host and approved co-hosts. You must not change the sharing setting or add recipients.

The notes are stored in the meeting organiser's Google Workspace environment. You must access them only through the approved account and link and only for as long as reasonably necessary to complete the authorised work.

You must not download, export, duplicate, forward, screenshot or retain the raw notes in a personal or employer account, device, storage system or AI tool.

Raw Gemini assisted notes are normally deleted by Insider Match within 30 days after the session, unless they are reasonably required for an active complaint, refund, chargeback, safeguarding concern or legal claim.

Any final human reviewed deliverable is retained in accordance with the Insider Match Privacy Policy.

16.8 Compliance and incidents

You must follow the current Insider Match consent script, privacy notice, sharing settings and deletion procedure.

Any accidental sharing, unauthorised access, incorrect recipient, unexpected recording or other issue involving Gemini assisted notes is a data incident and must be reported under section 15.3.

Insider Match may suspend use of the feature at any time for technical, privacy, legal, security or quality reasons. You have no entitlement to use it for every session.

17. Confidentiality

You must keep confidential all non-public information relating to:

Candidates
Insider Match's business, systems, pricing, payout arrangements and operations
Coach verification and identity arrangements
Other coaches
Complaints, investigations and security matters
Templates, rubrics and internal training materials

You may use confidential information only to perform your obligations under these Terms.

This obligation does not apply to information that is lawfully public, was already lawfully known to you without restriction, is independently developed without using confidential information, or must be disclosed by law. Where legally permitted, you must give Insider Match prompt notice before a compulsory disclosure.

Confidentiality obligations continue after the coach relationship ends.

18. Intellectual property and materials

You retain ownership of materials, frameworks and know-how that you created independently before joining Insider Match.

Insider Match owns its branding, website content, templates, rubrics, scorecards, service frameworks, onboarding materials, operating processes and other materials created by or for Insider Match.

You may use Insider Match materials only to deliver approved Insider Match services. You must not publish, resell, adapt for another platform, distribute or use them to operate a competing service without written permission.

You retain ownership of original material that you create for a session. You grant Insider Match a worldwide, royalty-free, non-exclusive licence to store, reproduce, review, edit for formatting or clarity, provide to the relevant candidate, investigate quality concerns and retain that material in accordance with the Privacy Policy.

You also grant the candidate a personal, non-transferable right to use the final deliverable for their own applications and professional development.

Insider Match will not sell or publish your independent frameworks as general platform materials without separate permission.

You warrant that material you provide is your own, appropriately licensed or lawful to use and does not contain confidential employer or third party information.

19. Reviews, quality and complaints

Insider Match may collect candidate ratings and reviews, review deliverables, observe service patterns and investigate complaints.

If a concern is raised, you must provide a truthful and reasonably prompt account and preserve relevant information. Insider Match may review booking records, communications, manual issue reports, deliverables and previous quality concerns.

Possible outcomes include:

No further action
Coaching feedback or additional guidance
A requirement to complete or correct a deliverable
A remedial or replacement session
Payout adjustment under section 13
A formal warning
Profile pause or reduced availability
Reverification
Termination in serious or repeated cases

Repeated candidate complaints or a pattern of low ratings may lead to a warning, reduced availability, suspension or termination.

Insider Match will aim to act reasonably and may take immediate protective action before an investigation is complete where candidate safety, confidentiality, fraud or legal compliance is at risk.

You do not have a right to require publication of a review or to remove an honest review merely because it is negative. Insider Match may moderate content for privacy, relevance, authenticity, confidentiality and legal risk.

20. Conduct and safeguarding

You must not:

Harass, threaten, discriminate against or sexually harass a candidate or another person
Make inappropriate personal, romantic or sexual approaches
Request unnecessary sensitive personal information
Attend a session while impaired by alcohol or drugs
Misrepresent your identity, experience, employer or authority
Encourage unlawful, dishonest or professionally improper conduct
Retaliate against a candidate who raises a concern

You must report a serious safety, fraud, safeguarding or unlawful conduct concern to Insider Match promptly. Do not promise confidentiality where disclosure may be required to protect a person or comply with law.

21. Suspension and termination

You may stop providing future availability or end this agreement by notifying Insider Match.

You must normally honour confirmed bookings unless Insider Match agrees otherwise. Insider Match may remove future availability and agree how already confirmed bookings will be handled.

Insider Match may pause or terminate your coach status immediately where reasonably necessary, including where:

Verification is incomplete, expired or no longer reliable
You seriously or repeatedly breach these Terms
You provide false or misleading information
You breach candidate confidentiality or data protection obligations
You offer referrals, hiring influence or off-platform paid services
You create a safety, fraud, legal, employer conflict or reputational risk
Your service quality or reliability is materially below the required standard
You fail to provide legally required tax or platform reporting information
Your employer or regulator objects to your participation

On termination:

Your profile and future availability may be removed immediately
You must stop representing yourself as an Insider Match coach
You must return or delete confidential information and candidate data
Eligible undisputed payouts remain payable in the normal cycle
Clauses intended to continue, including confidentiality, data protection, tax, intellectual property, non-circumvention and liability provisions, remain effective

22. Your responsibility and indemnity

You are responsible for losses reasonably arising from your breach of these Terms, negligence, misconduct or unlawful act.

You will reimburse and indemnify Insider Match for reasonable losses, liabilities, penalties, claims and professional costs arising from:

Your failure to account for your own taxes or comply with your self employment obligations
A breach of your employment, regulatory, confidentiality or conflict obligations
Unauthorised disclosure or misuse of candidate data
Your use of infringing, confidential or unlawful materials
A referral, hiring influence promise, off-platform arrangement or unauthorised representation
Harassment, discrimination, fraud or other serious misconduct

This indemnity does not apply to the extent that a loss was caused by Insider Match's own negligence, unlawful conduct or material breach.

23. Insider Match's responsibility and liability

Insider Match will pay eligible fixed payouts and use reasonable care in administering bookings, payments and coach information.

Insider Match does not guarantee any bookings, income, profile traffic, candidate rating or continuation of the service.

To the fullest extent permitted by law, Insider Match is not liable for:

Loss of anticipated bookings, profit, opportunity, reputation or goodwill
An employer, regulator or tax authority decision affecting you
A candidate's independent actions or statements
A third party platform outage or event outside Insider Match's reasonable control
Indirect or consequential loss

Insider Match's total aggregate liability arising from or connected with these Terms and any particular booking is limited to the total payouts paid or payable to you in respect of that booking. Insider Match's total aggregate liability for all other matters connected with these Terms is limited to the total payouts paid or payable to you in the three months immediately before the event giving rise to the claim.

Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

24. Changes to these Terms

Insider Match may update these Terms for legal, operational, security or service reasons.

We will give reasonable notice of a material change where practicable. The version in force when a candidate booking is confirmed will normally govern delivery and payout for that booking, unless a change is required by law or is more favourable to you.

Continuing to provide future availability or services after updated Terms take effect constitutes acceptance of the updated Terms.

25. General provisions

These Terms, your written onboarding confirmation, any applicable payout schedule, the Coach Handbook and written booking instructions form the agreement between you and Insider Match for coach services.

If there is a conflict, a specific written booking instruction takes priority for that booking, followed by your written payout confirmation, these Terms and then the Coach Handbook. Mandatory law always takes priority.

You may not assign or transfer your rights or obligations without Insider Match's written permission.

Insider Match may transfer this agreement as part of a genuine sale, restructuring or transfer of its business, provided this does not reduce your accrued payment rights.

A delay in enforcing a right does not waive that right.

If a provision is invalid or unenforceable, the remaining provisions continue to apply.

No person other than you and Insider Match has a right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

26. Governing law and courts

These Terms and any non-contractual dispute arising from them are governed by the law of England and Wales.

The courts of England and Wales have exclusive jurisdiction, except where mandatory law requires otherwise.

27. Contact

Questions, availability changes, cancellation requests, data incidents and other notices should be sent to:

Insider Match Limited

Email: contact@insider-match.com

Registered office: recorded on the Companies House public register

Insider Match operates online only and does not receive general post at its registered office. Please use email for all notices and correspondence.

Questions about this document? Email contact@insider-match.com.